Terms & Conditions | Zanzibar House

"We want every stay at Zanzibar House to be exceptional — for your group and for the house. These terms help us ensure that happens for everyone."

Booking & Payment

Lead Booker Age: The lead booker must be 30 years old or over.
Deposit: A 50% deposit is charged at the time of booking to secure your reservation.
Balance Payment: The outstanding balance is payable 42 days (6 weeks) prior to your arrival date.
Cancellation: Bookings are fully refundable up until 6 weeks before your arrival date (less card processing fees). Within 6 weeks of arrival, the booking is non-refundable — unless we are able to resell your dates, in which case a 50% refund will be given.
Other Booking Sites: Bookings made through other sites are bound by their payment terms and conditions.

Check-in: Access is available from 4:00pm on your arrival day. Earlier access may be possible by prior agreement — please contact us to arrange.
Check-out: The house must be fully vacated by 10:00am on your departure day.

No Smoking: Smoking is strictly prohibited throughout the property, including all indoor and outdoor areas.
No Confetti: The use of confetti (including biodegradable confetti) is not permitted anywhere in the house or grounds.
No Amplified Live Music or Sound Systems: Amplified live music and external sound systems are not permitted at the property.
No Large Events: The house may not be used to host large events involving people who are not part of the group staying at the house.
No Stag Do's: We do not accept bookings for stag weekends or stag parties.
No Food or Drink Above Ground Floor: Food and drink must not be taken above ground floor level. Carpet stains caused by guests will be chargeable.
No Outdoor Shoes Above Ground Floor: Outdoor shoes must not be worn above ground floor level. Slippers are provided for all guests.
Breakages & Missing Items: All breakages and missing items will be chargeable. We ask guests to report any accidental damage during their stay.

Children: Children must not be left unattended in the hot tub at any time.
No Glass: Glass is not permitted in or around the hot tub. Polycarbonate glasses are provided for use in this area.
No Food: Food must not be taken into the hot tub.
Topping Up: Please keep the hot tub topped up with water while in use.
Showering: All guests must shower before using the hot tub.
Cover: The hot tub cover must be put back on as soon as guests get out. Please do not leave the hot tub uncovered.
Improper use of the hot tub will result in a fine of £500.

Emergency Exit: The emergency exit from the building is via the main staircase only.
Fire Alarm: If the fire alarm sounds, please phone the fire brigade on 999 and congregate on the promenade over the road.

Tidy State on Departure: The house must be left in a tidy and reasonable condition on departure, including clearing all personal belongings, waste and recycling.
BBQ: The BBQ must be left clean on departure. A cleaning fee of £50 will be charged if left in a dirty condition.

If you have any questions about these terms prior to booking, we're always happy to talk through your stay.

Call us on +44 (0) 7973 858711 or email

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