Introduction
Cliffhanger respects your privacy and is committed to protecting your personal information at all times. This Privacy Notice sets out how we use your personal information and your rights in relation to your information. We act as the data controller in relation to the personal data which you provide to us when booking our accommodation.
Information We Hold About You
It is necessary for us to hold and process certain personal information about you in order to enable us to process your accommodation booking. This may include: name, email address, home address, telephone number, payment information, and names of any guests travelling with you.
How We Use Your Information
| Purpose / Activity | Lawful Grounds |
|---|
| Processing your booking and registering you as a guest | Necessary for the performance of our contract with you and our legitimate interests in administering our business |
| Managing our relationship with you, including responding to queries or complaints | Necessary for the performance of our contract and our legitimate interests in providing a good quality service |
| Managing and collecting all applicable payments, fees and/or charges | Necessary for the performance of our contract and our legitimate interests in processing payments |
| Administering and protecting our business and website | Necessary for our legitimate interests in running our business and maintaining network security |
| Providing suggestions and recommendations about products and services | Necessary for our legitimate interests in developing and promoting our products and services |
Marketing
We may use your personal information to provide you with marketing communications about goods, services and promotional offers that may interest you. You may opt out at any time by contacting us at the email address below. We will obtain your express consent before sharing your information with any third party for marketing purposes.
How Long We Retain Your Information
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
Third Parties
We may share your information with third parties who act on our behalf, including the Queensborough Group (who administer our online booking system), HotelHost Company, and Rackspace. We may also share with professional advisers, payment providers, regulatory authorities, and insurers where necessary. We require all third parties to respect the security of your data and treat it in accordance with the law.
International Data Transfers
We do not transfer your personal information outside the European Economic Area.
Your Rights
- Request a copy of the information we hold about you (subject access request)
- Require us to correct any inaccurate or incomplete information
- Require us to erase your information in certain circumstances (right to be forgotten)
- Request data portability where we process your information by automated means
- Require us to restrict our use of your information or object to how it is used
- Object to processing for direct marketing purposes
- Withdraw consent at any time where processing is based on consent
Contact Us
If you have any questions about how we use your information or wish to exercise your rights, please contact us at: reception@zanzibarhouse.co.uk
If you feel we have not resolved your complaint, you have the right to complain to the Information Commissioner's Office. This Privacy Notice may be updated from time to time and any updates will be notified to you by email.
